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Contacts

Baggage Assistance

Customer Care

Support

Before the flight

Special assistance

  1. Reduced mobility
  2. Blind
  3. Disability assistance online form
  4. Request assistance

Baggage

  1. Hand baggage
  2. Checked bag
  3. Special baggage
  4. Liquids on board
  5. Restricted items

Family traveling

  1. Moms to be
  2. Infants
  3. Children
  4. Unaccompanied minors

Pets travelling

  1. Pets travelling
  2. Suggestions

Documents and visas

  1. Required documents
  2. API Advance passengers information
  3. Flight from/to USA

In Airport

  1. Check-in
  3. Air Italy contacts abroad
  4. In Airport

Online services

  1. On board seat assignement
  2. Change seat assignment
  3. Web check-in
  4. Mobile check-in
  5. Priority Boarding
  6. Fast track

General conditions

  1. Passenger right
  2. Airline responsibilities
  3. All Optional Fees
  4. Flight cancellations
  5. Flights operated by partners
  6. Long delay
  7. Minimum services guaranteed with strike
  8. Overbooking