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Air Carriers Access Act

You may view a copy of the ACAA Final Rule, the Department of Transportation 14 CFR Part 382, Non discrimination on the Basis of Disability in Air Travel.
You can also obtain a copy of this regulation in an accessible format from the Department of Transportation (DOT) by any of the following means:

By telephone, Toll-free hotline for air travelers with disabilities
1-800-778-4838 (voice) 1-800-778-4838 (voice)
1-800-455-9880 (TTY) 1-800-455-9880 (TTY)

By telephone, Aviation Consumer Protection Division
202-366-2220 (voice) 202-366-2220 (voice)
202-366-0511 (TTY) 202-366-0511 (TTY)

By mail, Air Consumer Protection Division
C-75, U.S. Dept. of Transportation
1200 New Jersey Ave., SE.
Washington, D.C. 20590

By web, Aviation Consumer Protection Division
Aviation Consumer Protection

Air Italy is committed to ensuring that our customers with disabilities have equal access to our facilities and services. If you have a disability-related service concern during travel, you may ask to speak to a Complaint Resolution Official (CRO). A CRO is a specially trained employee available at each U.S. airport location we serve, available during our operating hours, who can answer your questions and ensure compliance with Department of Transportation Rule 14 CFR Part 382 and Air Italy policies. If you have a disability-related question prior to your travel with Air Italy or after your travel is completed, you can contact Air Italy at +1-866-387-6359 or +39078952609 (opt 1) or via email at assistenzespeciali@airitaly.com within the United States or elsewhere.