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Before the flight

General transportation conditions

This section provides details on the general transportation conditions valid on all flights operated by Air Italy For flights operated by other Carriers (Codeshare Flights), please review the conditions present on the website of the Airline that operates the respective flights.


Reservation iconReservations and tickets

Reservations
Flights can be booked in any Air Italy offices, authorized Travel Agencies, or Air Italy Call Center +39 0789 52682.
Reservations are only considered finalised after the ticket has been issued. Please advise in advance of any variation or cancellation regarding your reservations to avoid the possible penalties applicable to domestic or international tariffs.

Tickets
Tickets may be purchased via the Internet on the web site, or at the Air Italy Call Centre, or at Air Italy Travel Agencies or other authorised Travel Agencies.
The following service charges are applied to all tickets sold directly by Air Italy through the WTS system by authorised Travel Agencies.

Tickets and services charge
Tickets type Service charges
Web site
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Intercontinental flights: € 8
Exception:
Flights within Sardinia: € 0
Call Center
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Intercontinental flights: € 8
WTS travel agencies 
Cost per trip per passenger (excluding infants)
Domestic and international flights: € 5
Intercontinental flights: € 8
Travel agencies and
Airport ticket offices

Cost per trip per passenger (including infants)
Domestic and international flights: € 13
Intercontinental flights: € 16

Note: For all flights departing from London £ 5,00 for route by Web/Call Center/WTS and £ 13,00 by travel agencies and and Airport ticket offices.
United States $ 9,00 for route by Web/Call Center/WTS and $ 17,00 by travel agencies and and Airport ticket offices.

Travel agencies and airport ticket offices have the right to charge, at their discretion,  an Agency Fee to the customer for reserving flights and issuing tickets.
Tickets are valid for one year starting from the booking date of flight departure. Such validity time can be reduced in case of purchase under restricted or limited conditions. Air Italy can deny air transport in case of non payment of the ticket fare or any other due amount (charges, taxes or extra fees). Passengers are required to pay any due government tax and/or any other further fee not included in the ticket fare directly to Air Italy or to the relevant authorities.

Changes of reservation
Flights purchased online can be changed, with or without penalty, depending on the fare rule. The replacement can be carried out via the Manage My Booking section, selecting the option Change reservation and request refunds online.

Refund
The refund of a flight is possible depending on the type of fare purchased. The repayment can be made via:
- Online by Manage My Booking section, selecting the option Change reservation and request refunds online,
- Call Center, by contacting the dedicated number + 39 0789 52609 (option 3) or via e-mail at refunds@airitaly.com.

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Special assistance iconSpecial Assistance

Rights of persons with disabilities and persons with reduced mobility on air transportation
CE Regulation 1107/2006.

Assistance to disabled, during their time at the airport, is now responsibility of airport operators of European Union.
This includes any cause of disability, such as learning difficulties, but also the age.

Airlines must give informations to airport operator in advance so that they can be offered an adequate service.

The following general transport conditions are valid on all flights operated by Air Italy. For flights operated by other Carriers (Code share Flights) please check the relative terms and conditions available on the website of the Airline Company that operates the flight.


 Passengers with restricted mobility iconPassengers with restricted mobility

Disabled Passengers

Except for flights to and from the United States, for which U.S. disability regulations apply, Air Italy limits the number of passengers with restricted mobility on its flights in compliance with the provisions of security standards.

When passengers need assistance when boarding, including going up and down the steps and taking their seats inside the aircraft, Air Italy requests passengers to communicate such requirements while booking their flight.

Passengers who are unable to phisically assist in their evacuation from the aircraft must travel with a safety assistant. The number of unaccompanied visually impaired passengers is limited on each flight in accordance with safety regulations. Air Italy requests passengers with special needs to inform the airline at the time of booking so that the company may arrange for the necessary assistance. In order to ensure the best possible services when boarding, during the flight and disembarking, passengers with restricted mobility that need special assistance are requested to check-in at least 90 minutes in advance to the normal check-in deadline.

Blind passengers
Unaccompanied blind passengers can be accepted in a limited number on each flight, in accordance with the security standards of the Airline. Requests for this type of assistance should be made during the reservation in order so that the Airline can be able to make all the necessary arrangements. Service dogs travel free of charge and the request to board such dogs on the plane must be made during the booking phase. Moreover, the dog must be leashed and muzzled. Up to two unaccompanied blind passengers are allowed on board Air Italy flights. There are no limits for the transportation of accompanied blind passengers.
On our flights to the United Kingdom a service dog for blind passengers will be subject to the Pet Passport Scheme of the United Kingdom. It is the passenger's responsibility to ensure that the animal meets fully requirements of the Pet Passport Scheme. The company does not assume any responsibility for animals that don't have the correct documentation and recommends that you contact the airport authority in the United Kingdom before traveling to confirm the details of the Pet Passport. You can get advice from the UK Guide Dogs for the Blind Association or the Defra helpline Pet Travel Scheme.


For information about accessibility and site help click here.

Request Assistance
Passengers with reduced mobility can request a special assistance to add it in their booking, by sending an e-mail to assistenzespeciali@airitaly.com
or make a reservation contacting the Call Centre to the dedicated number +39 0789 52609, option 1. The request must include the full names of the passengers, the required flights and flight dates and a telephone number that will be used by our Call Centre to reach the passengers who request this service. For imminent departures, you are kindly asked to contact the dedicated number.

Air Italy Compassionate Flexibility Policy
Compassionate Flexibility is a policy whereby Air Italy will waive (not apply) fare rules related to Non-Refundable and/or No-Change tickets in the case of Bereavement or Unexpected Medical Situation (as defined below). All potential passengers are recommended to acquire comprehensive Travel Insurance in order to protect themselves from possible financial losses, should they occur. They should not rely solely on the discretion of the Airline. Here more details about the policy.


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Minors travelling alone iconMinors travelling alone

Air Italy pay particular attention to all minors travelling on board their flights to guarantee their security and safety.

All minors can travel if escorted by a person at least 18 years of age who assumes responsibility of the minor. Alternatively, it's possible request assistance for unaccompanied minors through the Air Italy Call Center.

Required Documents
In order to certify the identity of a 15 year old child, a minor's identity card is required. This document certifies the minor's age and is required when travelling between countries within the European Union. Children’s ID documents are issued by the General Register Office of Births and Deaths at the City Hall and the parents must present their identity card along with two photos of the minor. Once the parents are given the minor's identity card, they must apply to the police authorities for relative permits so the child can travel within the European Union countries. The rules for minors travelling abroad change according to the national laws.
Passengers should get further information on such regulations by visiting Embassies, Consulates or the Police station. The Airline disclaims all responsibility if children are denied boarding due to unsuitable or insufficient documentation .

Infants
Young children up to 2 years of age must be accompanied by a parent or by an adult.
On board Air Italy flights, each adult passenger can travel accompanied by one infant only (children up to 2 years of age). Therefore, to travel with 2 infants, a second adult is required on board. Infants do not occupy seats since they travel on the lap of the adult that accompanies them and are entitled to l0 kg of baggage allowance. If the infant reaches 2 years of age while travelling (that is, on departure, he was under 2 years of age, on returning, he has already reached the age of 2), it will be necessary to book a seat on the flight from the date of his birthday. Therefore he will charged an Infant fare for the outbound trip and a Child fare ( from 2 to 11 years old ) for the inbound trip. Bookings have to be made considering the age of the Infant/Child while travelling. On intercontinental flights, it is possible to request a baby bassinet for infant up to 10kgs, by contacting in advance our direct email address comfortseat@airitaly.com or our Call Centre. The service, subject to availability, is delivered on Bulk Seats Area (Preferrd Seats) at the cost of USD 70.00 or Euro 65.00.

Reserve a seat for an infant under 2 years
Infants under 2 years of age at date of travel normally sit on an adults lap without a seat of their own; infants not occupying a seat and receive no checked baggage allowance.
However, it is possible to reserve a seat next to an adult for an infant provided that they are seated in a car seat approved by:
• EU: ECE R44/03 or ECE R44/04
• Canada: CMVSS 213 and 213.1
• USA: FMVSS No. 213
• Germany: TÜV/958-01/2001
• Car seats approved by the Canadian Transport Authority, the US Federal Aviation Administration (FAA) by the EU Joint Civil Authority (JAA).
The car seat :
• May only be used for infants under the age of two years
• Must be designed to be secured by means of a normal single lap belt
• Must have a 2-point restraining harness
• Must not be wider than 42 cm (16.5 inches)
• Must be strapped in place according to the manufacturers instructions and ensuring that the adult seat belt does not lie directly over any part of the frame or under the structure of the car seat after tightening
• Must display the safety approval label
The service is optional must be booked and payment made before the flight by contacting our Special Assistance service +39 0789 52609 option 1. Reserved Seats for infants are charged at the applicable child fare.

Unaccompanied minors
- Air Italy accept unaccompanied minors from 5 to 13 years of age on board all their flights.

- All minors can travel if escorted by a person at least 18 years of age who assumes responsibility of the minor. Alternatively, it's possible request assistance for unaccompanied minors through the Air Italy Call Center.
For information and reservations, contact the Call Center at assistenzespeciali@airitaly.com or calling to the dedicated number +39 0789 52609, option 1.The service cannot be booked on our website.
The cost of the service (ticket office fees excluded) for each unaccompanied minor is:
- 60 euro for each flight for domestic flights,
- 75 euro for each flight for international flights,
- 125 euro for each flight for intercontinental flights.

- The availability for such assistance is limited on each flight: it is therefore recommended to make such reservations as early as possible.

- Children aged 2 years and upwards have the same adults baggage allowance.

Boarding procedures:

We reccommend you to arrive at the check in for safety operations at least 1 hour before flight departure. Minors will be received by the check-in ground staff: they will wait with the ground staff before boarding and will be accompanied on board the aircraft where they will be handed over to the cabin attendant. Important: when making the reservation, the Customer must communicate the name and contact number (possibly a mobile) of the person that will be escorting the minor on departure and the person who will pick them up on arrival after presenting relative ID. The escort on departure will have to stay at the airport until the aircraft takes off, in case of flight cancellation. On arrival, the ground staff will take care of the minor until the arrival of the parents or relatives, it's required to be punctual.

Warning icon
- For flights operated by carriers other than Air Italy, the passenger must always check the terms and conditions of the operating carrier.

- The passenger must always verify the travel documentation required by all countries being visited. Air Italy disclaims all responsibility in case boarding is denied at the airport.

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Pregnant mothers iconMoms to be

Obtain a medical certificate from your Physician issued within 7 days of the departure flight date granting a waiver for travel.
The Certificate must include the following information.
- the due date of delivery if expected within 4 weeks following the scheduled return flight;
- the pregnancy has had complications that will not permit travel;
- the pregnancy is a twin birth.

If you're traveling after your eighth month, it is advisable to check with your Physician to ensure that travel is not restricted.
It is not recommended that you travel 7 days before or after your delivery (travel also requires a passenger medical form to be completed by your Physician).
Kindly review the rules of the fare prior to any ticket purchase.
However, ticket change fees and penalties cannot be waived for pregnancy.

For further information and/or reservations, please contact our Call Center.

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Animal iconTransportation of domestic animals

On board of Air Italy flights transportation of dogs, cats, singing birds, rabbits, guinea pigs, hamsters and furrets is permitted.
The service is subject to availability and is not permitted on all aircraft, it's important check availability contacting in advance our call center.

We remind you:

- the animal must be in possession of a passport issued by a veterinarian that has the vaccinations and health status of the animal
- animals younger than 3 months, then not yet received the anti-rabies vaccine, may not be introduced in Italy or travel to Europe.
- to travel in Italy rabies vaccination it is not mandatory.
- for flights to and from Great Britain the transport of animals is not allowed except guide dogs accompanying blind passengers, click here for all the information
- is the passenger's responsibility to verify any provisions or restrictions of the country of destination at the Embassy, Consulate or from the Travel Information Manual of IATA
- failure to comply with the Provisions and restrictions of the destination country will cause the failure of the animal boarding

Transportation in the cabin is subject to specific conditions:

- the animal must be cared for at all times by the passenger and should be kept in an appropriate container.The container taken on board must not exceed the following size: 48x33x29 cm.
- the weight of the container, pet and food included, should not exceed a total of 10 Kg
- the container must be sturdy, secure, rigid or bag with a leak proof bottom and openings for adequate ventilation
- the carrier must allow the animal to be in comfortable position of being able to turn and crouch, if the pet disturbs the passengers, the Captain has the authority to transfer it to the hold.

Transportation in the hold is subject to specific conditions:

- the animal must travel in a rigid container
- the shell of the carrier must consist only of fibers of glass or rigid plastic- If the carrier is equipped with wheels, they must be removed by the passenger, if they are retractable, you must lock them with adhesive tap.

Suggestions:


- it is important to accustom the animal to the container
- feed it up to 4 hours before departure and make sure it has enough food for the journey
- consult your veterinarian to decide whether or not it is necessary to administer any tranquilizers.

To check the cost of transportation of animals in the cabin or in the hold on Domestic and International flights (by WebSite, Call Center, travel agency and ticket counter at the airport) is available by clicking on the following link special baggage prices.

Bringing a Dog into the United States
Centers for Disease Control and Prevention (CDC)’s unimmunized dog permit ("Permit to Conditionally Import a Dog Inadequately Immunized Against Rabies") replaces the permission letter and must be included with the unimmunized dog's importation documents. Dogs arriving into the United States must be healthy, and with limited exceptions, be immunized against rabies and have a valid rabies vaccination certificate.
Dog owners should have applied online fora permit before traveling. Anyone bringing an unimmunized dog into the United States should have a copy of their unimmunized dog permit from CDC.
If the dog is denied entry upon arrival to the United States, the importer is responsible for costs related to the care, evaluation, or re-exportation of the dog.
Valid rabies vaccination certificate
The rabies vaccination certificate must include all of the following information:
- Name and address of owner
- Breed, sex, date of birth (approximate age if date of birth unknown), color, markings, and other identifying information for the dog
- Date of rabies vaccination and vaccine product information
- Date the vaccination expires
- Name, license number, address, and signature of veterinarian who administered the vaccination
CDC does not accept these items as proof of rabies vaccination:
• Rabies titer values or serology (blood tests)
• Veterinarian exemption letter
• Health certificate or pet passport with no proof of rabies vaccination
See www.cdc.gov/importation/bringing-an-animal-into-the-united-states/dogs.html for further information.

Transportation of domestic animals in India

Tourist visa passenger can not transport dogs/cats in India. Resident passengers can transport pets in cabin.

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Info flights iconFlights operated by carriers other than Air Italy

Air Italy, as the air transportation contracting party will inform the passengers, at the moment of the reservation, the identity of the Airline or Airlines actually operating the flight,
when different from Air Italy.
If the air carrier operating the flight is not the air carrier contractor, the passenger has the right to initiate a claim or ask for refunds and compensations with both, operating air carrier and contractor. The air carrier contractor has its name or code shown on the ticket, the operating air carrier is the company that actually operated the flight.
For the following carriers, the passenger must always verify terms and conditions of the operating carrier.

AIR MALTA

AIR MOLDOVA

BLUE AIR

IBERIA


BRITISH AIRWAYS

QATAR AIRWAYS

S7 AIRLINES

In case of flights operated on wet lease, the passenger will refer to terms and conditions of the Air Italy's carriage contract.


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Documents iconRequired Documentation

Adults
The airline requires all passengers to provide a photo ID card at check-in on all flights including domestic services. Passengers who use the online check-in service will be required to provide photo ID at the security gate and again at the boarding gate.
Italian domestic flights: the document required for passengers on domestic flights is the identity card or a valid identity document or equivalent such as: passport, driving license, nautical license, pension book, eligibility license for the running of thermal plants, firearm license, identity card, on the condition they have a photograph and the stamp or equivalent marking issued by the Italian State authorities. (Art. 35/D.P.R. 445/28 December 2000).
International Flights: The document requirements for passengers on international flights are a valid passport or national identity card supported by any other relevant documentation such as visas where applicable.
Intra-Schengen Flights
The Schengen Agreement was signed in 1995 and created the so-called borderless Schengen Area; this allows the citizens of all countries adhering to the Agreement to travel freely within the area without formal control of their documents. As the flights between the Schengen Countries are classified as International flights, all passengers travelling to and from these countries are required to provide a valid passport or ID card on departure.
Passengers who are citizens of such countries and reside there on a permanent basis, are permitted to travel within the Schengen Area without a visa, on the condition they provide a valid passport and residency card.
Residency cards are not classified as valid travel documents and must be presented along with a valid passport in order to travel. Passengers are responsible for contacting the Italian branches of the Embassies or Consulates of the countries they are travelling to in order to receive updated information on all travel regulations.
The Airline declines all responsibility where passengers are denied boarding due to incomplete and/or invalid travel documents.>
Flights from Kenya: it's provide a boarding tax that is not included in the final ticket price. The charge of 50 usd will be applied to all passengers departing from Kenya.
Flights from Zanzibar: it's provide a boarding tax that is not included in the final ticket price. The charge of 50 usd will be applied to all passengers departing from Zanzibar.
Flights from/to United States:
The USA's TSA (Transportation Security Administration) has developed a news program to control US borders, called Secure Flight. In compliance with this program, passengers booking flights to, from or within the US are required to provide some personal information which the airline will comunicate to TSA.
Travellers going to the USA for a stay of 90 days or less and who are able to participate in the "Visa Waiver Program" will have to apply for authorization before their journey by using the Electronic System for Travel Authorization (ESTA) system before the passengers travelling to the U.S.A. actually board the plane.

It is the sole responsibility of passengers to ensure they keep their valid travel documents in a secure place and in good condition; this applies to Identity Cards, Passports, Birth Certificates (where applicable). Passengers providing travel documents that are torn (and taped back together) ruined or illegible will be refused boarding .

Minors
For travelling documentation please consult the regulations in the relative section

For additional information: www.iatatravelcentre.com

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Priority boarding icon First on Board - Priority Boarding

For a comfortable travel with First on Board Service you can be sure to be amongst the first to board and secure the space for your hand baggage. The service is included for passengers with Premium and Business fares and for Fly Pass Silver and Gold members. For all the other passengers it can be purchased at the same time of buying the ticket or afterwards in the dedicated section at 8 € for domestic and international flights and 15 € for intercontinental flights.

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Advance seat selection iconAdvance seat selection

For a nominal fee, Air Italy’s Advance Seat Selection service makes life easier by letting you choose the seat before going to the airport.
You can book your seat on board in economy class by choosing the "Economy Standard".
On all our medium and short-haul flights, you can also select economy class seats in the first row of the aircraft and close to the emergency exit using our "Economy Preferred".
The "Economy Preferred " option allows you to select first seats of economy class in correspondence of the separators in the central and rear cabin area or near the emergency exit.
If you want to travel even more comfortable, you can buy up to departure day and only on our intercontinental flights the seats "Economy Comfort" with more legroom than the rest of the economy cabin and placed in the front of the aircraft immediately after Business class. It is possible to use the service and buy the seat also through the Call Center at 892 928 (until the day before departure) or directly at check-in.
Choose your seat.


Restrictions
Seats at Emergency Exits must be occupied by able-bodied adults, older than 14 years. Adults accompanied by children under 12 years or a service animal, passengers using a portable POC-Passenger Oxygen Concentrator, passengers with reduced physical, visual or auditing capabilities, persons over 2 metres tall or overweight and pregnant women are not permitted to occupy an Emergency Exit row. Similar restrictions apply to those seated in the first row of the cabin ; if in doubt please contact our Call Center assistenzespeciali@airitaly.com or on the dedicated number +39 0789 52609 option 1.

Refunds Advance Seat Selection fees are non-refundable except in situations where the chosen seat is not available or for safety reasons the Purser must re-seat you.

Web mobile check-in iconWeb Check-in

Web check-in is available only for Air Italy flights - operated by Air Italy  departing from Bangkok, Bergamo, Bologna, Cairo, Catania, Lamezia Terme, London, Milan Linate/Malpensa, Miami, Moscow, Naples, New York, Olbia, Palermo, Rome, Sharm El Sheikh, Turin, Venice and Verona.
Guests travelling with checked baggage must go to the Drop-off desk (where available) or Fly-pass desk.
*Free check-in at airport.
Book: Choose your preferred seat in few step between Standard or fly comfortable in Comfort available until the day of departure. It also available random seat assignement from 7 days to 28 hours before departure.
Change: If you want to change your seat, fill the fields and carry on with the new choose.
Download your boarding card from 7 days before departure.
To continue access to the service.


Airport check-in iconAirport Check-in

In order to avoid any delays due to congestion during check-in operations and security controls, Air Italy invite their customers to take note of check-in schedules for our flights, in particular for intercontinental flights it is important to arrive at least two hours before the departure time.
Check-in will not be allowed beyond the following time limits:

- domestic flights:
check-in opens 2 hours before flight departure time and closes 35 minutes before flight departure time;
- international flights Europe and extra UE:
check-in opens 2 hours 30 min before flight departure time and closes 45 minutes before flight departure time;
- flights from/to Cairo, Dakar, Accra e Lagos:
check-in opens 4 hours before flight departure time and closes 90 minutes before flight departure time;
- flights from/to India:
check-in opens 4 hours before flight departure time and closes 60 minutes before flight departure time;
- flights from/to United States and Thailand:
check-in opens 3 hours before flight departure time and closes 60 minutes before flight departure time;
- others intercontinental flights:
check-in opens 3 hours before flights departure time and closes 45 minutes before flight departure time.

Warning icon
The presentation at the airport over check in time limit involves to denied boarding to passengers.


Business Class passengers have access to dedicated check-in desks and will be allowed to access the VIP Lounge while waiting. In the case of a no-show within the check-in time limits, the passenger will lose all rights to board the plane, even if holding a reservation.
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Hand bag iconHand baggage

Dimensions and weight
Each passenger is allowed one hand baggage item that should not exceed 55 cm. x 40 cm. x 20 cm. or weight over 8 kg.

Moreover, it is allowed to carry on a personal item ( bag or briefcase, waist-bag and laptop/tablet case) in addition to usual handbag. It must fit under the seat 40 cm. x 30 cm. x 15 cm.
The airport staff will apply to the small baggage (personal item) a special label to identify it.
The baggage who do not make or fail the security check could not be accepted on board; in the case of fully booked flights may be necessary to carry in the hold some hand baggage.

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Checked bag iconChecked baggage

The sections below summarize checked baggage conditions, by flight type and fare type. These terms apply to all flights operated by Air Italy, except for those listed as operated by other carriers who will apply their own terms and conditions.

Baggage, dimensions and weight
Baggage icon
Dimensions and weight

Weight (standard):
Each baggage that you check will have a maximum weight of 23 kg. If the baggage exceeds 23 kg and weighs up to a maximum of 32 kg an excess baggage charge will apply.

Dimension (standard):
The total height + length + width of each baggage must not exceed 158 cm, including strap, pocket and wheels.

Baggage tag:
All baggage pieces must be labelled with the passenger's name and address.


Info icon Following numerous complaints of damage received in respect of luggage in polycarbonate and ABS plastic, demonstrating the fragility of the same total, Air Italy is therefore compelled to accept this type of luggage in the hold without assuming the responsibility for damage in transit may be subject, however, remains the full responsibility for the late delivery, loss and theft.
excluding tickets with territorial continuity Sardinia fare

Baggage policy - domestic flights excluding tickets with territorial continuity Sardinia fare
Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT
No bag icon
No baggage included
  • 1st additional baggages - 25 Euros
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY

CLASSIC
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


CLASSIC
Included bag icon
1 baggage

max 32 Kg
ECONOMY

PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Air Italy website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only for carnet holder/beneficiary: 2 baggages max 23 Kg each included.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

For special sports equipment that exceeds size and weight specified, consult the information available on special baggage.

To purchase checked baggage or excess baggage, CLICK HERE

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with territorial continuity Sardinia fare

Baggage policy - domestic flights with territorial continuity Sardinia fare
Class Baggage included in the fare Additional baggages
ECONOMY

CT FLEX
ALL FLEX
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE

CT FLEX
ALL FLEX
Included bag icon
1 baggage

max 32 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Air Italy website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.


The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

For special sports equipment that exceeds size and weight specified, consult the information available on special baggage.

To purchase checked baggage or excess baggage, CLICK HERE

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Baggage policy - international flights Europe - Egypt
Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT
No bag icon
No baggage included
  • 1st additional baggages - 25 Euros
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY
CLASSIC
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


CLASSIC
Included bag icon
1 baggage

max 32 Kg
ECONOMY

PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 65 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
BUSINESS

PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
  • 3rd additional baggages or others - 75 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS

FLY-PASS
WITH FARE


PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Air Italy website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart

The carriage of baggage in the hold, additional to those permitted by the fare purchased, may be limited or denied where the maximum transport capacity of the aircraft is exceeded.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage,CLICK HERE

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Baggage policy - Intercontinental flights
Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT
No bag icon
No baggage included
  • 1st additional baggages - 50 Euros
  • 2nd additional baggages or others - 110 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY

CLASSIC
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages or others - 110 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


CLASSIC
Included bag icon
1 baggage

max 32 Kg
ECONOMY

PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 110 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
BUSINESS

PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
  • 3rd additional baggages or others - 110 Euros

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS
FLY-PASS
WITH FARE


PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Air Italy website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

Only on scheduled flights from/to Ghana, Nigeria:
Passengers who have nationality of the following countries: Ghana, Nigeria can buy an ethnic fare, by clicking "you are entitled to fares special" that included a baggage allowance of 2 baggage max 23 kg each per adult/child passenger, 10 Kg per infant.

The carriage of baggage in the hold, additional to those permitted by the fare purchased, may be limited or denied where the maximum transport capacity of the aircraft is exceeded.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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Baggage policy - Flights from/to United States
Class Baggage included in the fare Additional baggages
ECONOMY

LIGHT
No bag icon
No baggage included
  • 1st additional baggages - 50€/50$
  • 2nd additional baggages - 80€/86$ / 3rd baggage adn more 150€/160$

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

ECONOMY

CLASSIC
Included bag icon
1 baggage

max 23 Kg
  • 2nd additional baggages - 80€/86$ / 3rd baggage adn more 150€/160$

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


CLASSIC
Included bag icon
1 baggage

max 32 Kg
ECONOMY

PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 23 Kg each
  • 3rd additional baggages or others - 150€/160$

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

FLY-PASS
WITH FARE


PREMIUM
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
BUSINESS

PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
  • 3rd additional baggages or others - 150€/160$

Prices mean per baggage, per adult/child passenger.

Infant baggage
1 free baggage, max 10 kg.

BUSINESS
FLY-PASS
WITH FARE


PROMO
FLEX
1st Included bag icon2nd included bag icon
2 baggages

max 32 Kg each
Kg which exceed this limit will be considered as excess baggage and, in this case, the normal kg rate will apply.

Payments for excess baggage or weight can be made via the Air Italy website or Call Center (recommended choices) before departure, at the terms and conditions indicated in the chart.

The purchase at the airport may be subject to additional costs payable to the ticket offices handler.

To purchase checked baggage or excess baggage, CLICK HERE

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For flights operated by a carrier other than Air Italy please check the relative terms and conditions available on the website of the Airline Company that operates the flight.


General Information:

Transport of strollers for infant passenger
Passengers with child can carry 1 completely foldaway stroller or 1 car seat as checked baggage or as hand baggage (on condition there is available space in the cabin).

Dimensions and weight of baggage allowed on all flights
- passengers are allowed to carry baggage whose total dimensions do not exceed 160cm ( height + length + width)
- maximum weight for each baggage: 32 kg.
- All baggage items must be labelled with the passenger's name and address.

Transport of power banks
Due to the change introduced by international regulations, power banks, having primary purpose s power source, must be considered as “BATTERIES, SPARE/LOOSE, INCLUDING LITHIUM METAL OR ION CELLS OR BATTERIES”. Therefore transport is not permitted in checked baggage . They can be transported in carry-on baggage and must be individually protected to prevent short circuit.

Transport of hoverboards
In order to guarantee safety onboard, on Air Italy flight hoverboards transportation is forbidden.

Transport of Electronic Cigarettes
Due to a few episodes of accidental activation of electronic cigarettes in the checked baggage and in compliance with ICAO (International Civil Aviation Organization) Air Italy invites its passengers to carry these items only in hand baggage.

Food Transportation
Pursuant to EC Regulation no. 206 of 2009, on all Air Italy flights, it is strictly forbidden to transport any type of meat or dairy products (including frozen ones). Air Italy may take legal action against passengers who violate this prohibition.



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Special baggage iconSpecial baggage

there are restrictions and transportation costs for carrying baggage such as sport equipments, firearms and ammunitions, etc., . To consult special baggage transportation costs such as windsurf and sub equipment, animals in the hold and others, for Domestic, International and Intercontinental Flights, on each sales channel (web, call Centre, travel agencies or in the airport), click on the following link: Special baggage prices

To purchase special baggage allowance, CLICK HERE

Firearms and ammunitions
Weapons and ammunition (only if ammunition for hunting weapons, for the purposes of defence or sport) may only be carried in the hold as checked baggage; the passenger must communicate possession of such arms and ammunition prior to the operations of acceptance.

Weapons can only be accepted if:
- they are unloaded;
- dismantled and packed in suitable rigid and sealed containers made of metal, wood or fibre.

The containers holding the weapons must be secure and only the passenger should have the keys or the combination to open the container.

Ammunition can only be accepted if:
- packed separately from the weapon;
- packed in suitable rigid, metal, wooden or cardboard containers. The containers must be provided with a locking system and be shock-proof;
- arranged in such a manner that parts of the ammunition cannot move individually and/or be activated accidentally

The maximum quantity that can be transported for each passenger is 5 kg.

It is the passenger's responsibility to ensure packaging of the weapons and ammunition in the containers previously referred to as suitable. Once registered the passenger is accompanied to the security check point where they will fill in the weapons and ammunition transportation form.
The weapons and ammunition will be handed to the security officer who will convoy them and supervise their transportation until closure of the hold.

The service is subject to payment.

Transportation of weapons and ammunition is not permitted on flights to/from London

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Liquids on board iconLiquids on board

Transportation of liquids in hand baggage is restricted for security reasons.

Click here for more information (Pdf format)

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Prohibited items iconProhibited items

Please note that as a result of security restrictions brought in by the National Security Program, it is forbidden for passengers to carry the following items in their hand baggage:

- Liquids
- Toy guns.
- Slingshot, Cutlery, Knives (of any size).
- Paper-knives, Razor blades.
- Work tools.
- Javelins, Scissors, syringes(*).
- Knitting needles.
- Baseball bats.
- Billiard Cues.
Note (*) Passengers may carry syringes in their hand baggage if they are in possession of a medical certificate. Passengers carrying the above-mentioned items must advise the check-in staff.

Items you must not carry in your checked baggage:
- Explosives, ammunitions, fireworks and flares.
- Flammable liquid substances such as lighter refills, paints, thinners or flammable solid substances such as matches.
- Compressed gases, corrosive materials, flammable liquid or solid materials.
- Oxidizing materials, such as oxygenating substances and peroxides.
- Corrosive materials, such a mercury, acids, alkalis, and car batteries.
- Poisonous substances and pathogens.
- Radioactive materials, foul smelling and other hazardous materials must not be brought on board.

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Overbooking icon Denied boarding - Delay - Flight cancellation

Air Italy informs its passengers that in case of denied boarding, flight cancellation or a minimum delay of two hours, passengers can reach the check-in counters or the airline exit gates where will be provided with text listing all the passengers’ rights as regards compensation and assistance, according to Regulation (EC) n.261/2004 art. 14 (1).

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Info iconMinimum service guaranted in case of strike

According to the law in force, in case of strikes of the airline industry, Air Italy will regularly guarantee scheduled domestic and international flights from 7 am to 10 am and from 6 pm to 9 pm, as well as further connections to the islands that will be identified by the Italian Civil Aviation Authority, as an essential step to ensure passengers mobility in the air transport.

Relevant information regarding the flights guaranteed during a strike, as well as other flights that may be operated in consideration of the type of labour conflict in course, will be promptly notified as they become available through the official information channels.

Info iconAirline Responsibility for passengers and baggage

This information summarises the liability rules applied by the European Community Carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury
There are no financial limits to the liability for passengers injury or death. For damages up to 113.100 SDRs, the air carrier cannot dispute claims for compensation.
If it exceeds such amount, the airline can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
In case of injury or death of a passenger, the carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs.

Transportation delays
In case of flight delays, the carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for such a damage is limited to 4.694 SDRs.

Baggage delays
In case of baggage delay, the airline is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.000 SDRs.

Mishlanding, loss or damage to baggage
The carrier is liable for the mishandling, loss or damage of the baggage up to 1.000 SDRs.
In case of checked baggage, the airline is liable, unless the baggage was evidently faulty. In case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee. To download the "Maximum Value Declaration" document, please click here

Baggage complaints
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In case of damage to checked baggage, the passenger must write a complaint within seven days, whereas in case of delay, within 21 days from the date of withdrawal of the baggage by the passenger himself.

Liability of contracting and actual carriers
If the carrier actually performing the flight is not the same as the contracting carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of a carrier is indicated on the ticket, that carrier is the contracting party.

Deadlines for compensation claims
Any compensation lawsuits must be filed in court within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived.
The rules described above are based on the Montreal Convention of 28 May 1999, which has been implemented in the Community though Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and though the national legislation of the Member States.

Air transportation of persons and baggage is regulated in Italy by European Union laws, current international agreements and the Air Navigation Code. Airline companies in the European Union are subject to (EU) Regulation no. 2027/97, as modified from (EU) Regulation no. 889/02, on the responsibility of the carrier; to (EU) Regulation no. 261/04 regarding monetary compensation for denied boarding; to (EU) Regulation no. 1107/06 on the rights of persons with disabilities and reduced mobility; and to the 1929 Warsaw Convention and the 1999 Montreal Convention regarding international air transportation. In addition, the carrier’s applicable general transport terms and conditions (for passengers and baggage) are displayed at Air Italy airport locations and agencies as are the carrier’s internal regulations.

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Info iconCompensation and Assistance to Passengers

Common regulations on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

To download the document, please click here

PDF format (1 Mbyte)
Required software: Adobe Acrobat Reader (~ 22 mb), free download Adobe


The Air Italy Group does not assume responsibility for material or contents that may be present in third party web sites which are reachable through links present on this web page.

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Info iconUseful information on the procedures to be followed both on the ground and on board in relation to safety

TO ENSURE THE SAFETY OF THE FLIGHT AND OF YOUR CO-PASSENGERS, PLEASE READ THE FOLLOWING INFORMATION CAREFULLY

In compliance with Italian and international legislation, the Captain is authorised to implement any measure considered appropriate for the safety of the flight and passengers: every passenger on board is obliged to follow the instructions of the Captain, also communicated to them through the Flight Attendants. It is therefore essential to comply with the instructions of the Captain and the instructions given by ground staff in order to avoid breaching a rule or in some cases possibly also committing a crime.

There are several forms of behaviour which are inappropriate and not acceptable in terms of safety both on board and during ground operations (prior to boarding and on board).

On the ground
Our staff will warn anyone demonstrating behaviour that is inappropriate or dangerous and that is not acceptable. Should such behaviour continue, those responsible will not be permitted to board and they will be reported to the Airport Authority whereupon relevant action will be taken.

On board
Our crews are professionally trained to manage a variety of situations of danger resulting from, for example, the abuse of alcohol, drugs, from the use of offensive language, violent and/or threatening behaviour. Anyone on board demonstrating inappropriate behaviour will receive a "Regulatory Infringement Warning" from the Captain (also through the Flight Attendants) who may, if this behaviour persists and threatens the safety of others and/or the safety of the flight, also order a limitation of personal freedom of the passenger. At the destination, the passenger will then be handed over to the local authorities for relevant action .

Smoking / Electronic Cigarettes
For flight safety and the health of passengers, smoking aboard the aircraft is strictly prohibited. Specifically, smoking in the toilets (and in other defined areas) is therefore punishable by law. This prohibition includes electronic cigarettes in accordance with the IATA (International Air Transport Association) procedure of reference from 1 April 2013.

Alcohol and drugs
Boarding will not be permitted to any persons under the influence of alcohol or drugs. Alcoholic beverages will not be served on board to passengers under the age of 16 or to those manifesting signs of potentially dangerous and/or unruly behaviour.

Emergency equipment
It is forbidden to damage, tamper with or remove emergency equipment (e.g. life jackets, safety belts, etc.). Such behaviour may endanger the safety of the flight and other passengers and as such are punishable offences.

Cabin and passengers
The Company will take legal action against any passengers responsible for damaging/removing any system/part of the cabin (e.g. seats, entertainment system, etc.).

Electrical/electronic apparatuses
The use of electric/electronic apparatus that may interfere with the performance of on-board systems is strictly prohibited. The use of such apparatus is only permitted on the basis of the information from time to time provided by the crew. IT is forbidden to bring onboard devices and / or damaged lithium batteries, faulty equipment or recalled by the manufacturer because they are considered dangerous. It is also recommended to immediately alert the cabin crew if their apparatus had an excessive heating or to produce smoke.

Dangerous materials/items
It is strictly forbidden to bring on board materials, hazardous substances or prohibited items, as per the list contained in the information shown on the flight ticket and in notices displayed in the airport reception areas.

False information, offensive language and harassing behaviour
It is strictly forbidden to disseminate false information that may endanger the safety of the flight, cause annoyance to passengers, crew members or ground staff, offend the integrity of the Captain or show disrespect towards crew members.

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