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Air Italy


Air Italy S.p.A. promotes and upholds national, european and international legislation in regard to security and handling of personal details. Air Italy S.p.A. has adopted various strategies in order to guarantee customer transaction security. Security Software SSL (secure Socket Layer) is present on the Air Italy S.p.A. website server, and provides the highest standard for the protection of economic transactions. SSL Software processes secure transactions from any PC using a browser without the need to download additional software, enabling the transmission of secure information. This procedure offers the maximum possible security, purchase protection and customer confidentiality. In order to guarantee trustworthy transactions, Air Italy S.p.A. has joined the Verisign Scheme, a certification Authority and market leader.

Privacy Policy

Air Italy S.p.A., which manages the website, wishes to provide accurate information about the way the company processes users’ personal data, and also wishes to provide a privacy policy statement as required by Article 13 of Regulation (EU) 679/2016. This policy does not apply to any other websites that may be reached through links on this site. The Company is not responsible in any way for third-party websites.

In accordance with Article 13 of Regulation (EU) on data protection, we inform you that as a result of browsing this site, data relating to identified or identifiable persons may be processed. Your personal data will be processed at the head office of Air Italy S.p.A. using automated tools, for the time strictly necessary to fulfil the purpose for which it was obtained. Specific safety measures have been observed to prevent the loss of data, illegal or unauthorised access.

The sending of emails to the address indicated on this website will result in the sender’s address being stored so that the request can be replied to. The personal details included in the email will also be acquired.

1. Purpose of data processing
Various types of data are collected through this website, for various reasons:
a) the necessary, automatic storage of the user’s data from their interaction with the website;
b) processing related to the collection of data which is provided voluntarily by the user when registering using the forms on the site;
c) processing related to the sending of emails to the addresses indicated, contact the data controller, or in relation to calls to the call centre to manage passenger booking, ticket sales and related services;
d) processing related to the receipt and management of CVs voluntarily submitted by data subjects (Area Jobs & Training) or to take part in prize competitions;
e) processing related to the storage of data to fulfil the contractual obligations towards users in relation to bookings and ticket sales; f) health, safety, administrative purposes, the prevention or detection of crime: we may also send users’ data to governments or authorities, where required by law;
g) communications with Customer Service: when phone calls are put through to the call centre numbers indicated on the webpage, the user’s personal details will be stored for the purposes of replying to requests for information, ticket purchases (this may require use of credit card details), ticket changes or replacement, refund, special assistance and ancillary flight services.
h) processing required to comply with obligations imposed by laws, regulations and/or by EC and international directives (eg. obligation to transfer PNR data to U.S. authorities), the keeping of accounts and the management of receipts and payments, to monitor service quality or to send additional information to passengers.
i) Immigration/Customs checks: we may be obligated to provide the user’s information to the border control authorities;

2.Types of collected data
Air Italy S.p.A may collect the user’s personal data when he or she books a flight with us or creates an account, uses the website and/or the app, or when he or she contacts us.
Specifically we may collect the following information:
a) Name, residential address, email address, telephone number, passport or ID card number, credit/debit card or other payment details;
b) Medical conditions of passengers with special medical and/or dietary requirements;
c) Information about using our website and/or the app;
d) Correspondence exchanged with us or sent to us by post, email, chat service, telephone call or social media.
e) Position, including real-time geographical position of the computer or device obtained via GPS or Bluetooth.

3. Categories of recipient
The personal data you provide may be provided by Air Italy S.p.A to employees with specific data processing duties or to persons responsible for activities necessary to provide the transport services, exclusively for that purpose: in particular, the data may be disclosed to affiliates or subsidiaries of Air Italy S.p.A. (such as companies in the Air Italy Group), airport check-in service providers, police forces or legal authorities in connection with investigations to prevent, verify or repress crimes, or to any third party to whom the data must be provided to enable Air Italy S.p.A. to deliver its services.

4. Rights of the data subject
The user/passenger has the rights provided for in Articles 15-22 of Regulation (EU). In particular, he/she may at any time:
- obtain confirmation from the carrier as to the existence of personal data relating to him or her, even if not registered, and their communication in an intelligible form (if there is no data relating to the passenger in question, the carrier may request a processing fee, which may not be higher than the costs effectively incurred by the carrier);
- request confirmation of the existence of his/her personal data at the head office of the carrier (if there is no data relating to the passenger in question, the carrier may request a processing fee, which may not be higher than the costs effectively incurred by the carrier);
- obtain, from the carrier, details of the origin of the personal data, the purpose and method of processing, and information about the system used to process the personal data, if electronic tools were utilised;
- at the same time the data subject may obtain details of the persons or categories of person to whom the personal data may be disclosed or who may receive knowledge of it;
- obtain the updating, rectification or integration of data collected;
- request the cancellation, transformation into an anonymous form or blocking of data processed in breach of the law, including any data that is no longer required for the purposes for which it was collected or subsequently processed, and obtain confirmation that these operations have been made known to the persons to whom the data was communicated or circulated, unless this would be impossible or would require the use of resources that are manifestly disproportionate to the right being protected;
- obtain a limitation on the processing of data;
- obtain the portability of data, i.e. receive the data from the data controller in a structured, commonly-used legible format from an automated device and send it to another data controller, with no impediment;
- where possible, obtain details of the period for which the personal data is stored, or the criteria used to determine that period;
- object to an automated decision-making process relating to natural persons, including customer profiling.
- object to the processing of his or her personal data for legitimate reasons or if the data is used for the sending of publicity or direct selling materials, for market research or for business communications and at the same time, be informed, when that data is disclosed and circulated, the possibility of exercising this right free of charge.
- Under Art. 77 of the EU Regulation, if the data subject considers that his or her data has been processed in breach of this regulation, he or she may complain to the regulatory authorities.

5. Data controller
The data controller for the flights and services delivered through this website is Air Italy S.p.A. headquartered at Aeroporto Costa Smeralda 07026 Olbia, Italy Tel. (+ 39) 0789 52600 – Fax (+39) 0789 52974
The person responsible for replying to the data subject is Legal & Compliance Air Italy S.p.A., who can be contacted at e-mail
A full list of the data coordinators can be obtained by the data subject, on request, from the Legal & Compliance department, at e-mail:
The email address of the Data Protection Officer is to whom any queries relating to the processing of data should be sent.

6. Place of processing
The data processing in relation to the web services on this website takes place at the head office of Air Italy S.p.A., and is only done by the staff of the data-processing offices, or by occasional maintenance staff. No data from the web service will be disclosed or circulated.
The personal data supplied by users sending requests for information will be processed solely for the purposes of providing the service requested and will only be disclosed to a third party if necessary.

7. International transfer of data
Air Italy S.p.A operates in multiple jurisdictions, some of which are not in the European Union. To ensure a coherent level of data protection, Air Italy guarantees the application of Regulation (EU) 679/2016 also in the event that data is transferred outside the EU.

8. Period of conservation
Under Art. 5 e) of Regulation (EU) 679/2016, the data will be kept for no longer than is necessary to fulfil the requested service and in any case no longer than the time needed to comply with the legal obligations.

9. Types of data processed
Navigation Data
The IT systems and software procedures used in the operation of this website will, during the course of their normal operation, acquire personal data whose transmission is implicit in the use of Internet communication protocols; this information is not collected for the purposes of matching with the identified data subject, but may, by its nature, after being processed or associated with data held by third parties, enable the identification of users (this category of data includes IP addresses or domain names of the computers utilised by users logging onto the site, the URI -Uniform Resource Identifiers of the requested resources, the time of the request, the method used to send a request to the server, the size of the file obtained in response, the numerical code indicating the status of the reply given by the server and other parameters related to the operating system and the user’s computer environment). This date is only used for the purposes of receiving anonymous statistical information about use of the site and to check its proper functioning. It will be deleted immediately after processing. The data may be used to verify responsibility in the case of computer crimes against the website. In any case details of web contacts will not be kept for more than seven days. Browsing data may be used to verify responsibility in the case of computer crimes against the website, in accordance with the procedures applied by the relevant authorities.

10. Data provided voluntarily by the user
The voluntary sending of emails to the address indicated on this website will result in the sender’s address being stored so that the request can be replied to. The personal details included in the communication will also be acquired. The user’s data for the purchase or search of flights and registration with services or loyalty programs, will be input into the passenger databases for the purposes of fulfilling the transport service, awarding loyalty points, sending periodic newsletters and promoting new offers from Air Italy S.p.A. (including loyalty programme offers), and may be used for internal statistical purposes in such a way that the data cannot be matched to an individual.
Specific information will be included on or visible on the pages of the website that apply to the on-demand services. The data processed on the various pages of this website only relates to ordinary personal data: users are therefore requested not to send details that could reveal their racial or ethnic origin, religious or philosophical or other beliefs, political opinions, membership of political parties, trade unions, associations or religious organisations, nor any personal details that could reveal their state of health, sexual preferences or information that may be qualified as “sensitive data” for the purposes of the EU Regulation. If this is not the case, the message will be destroyed immediately. This will make it impossible to provide what is required.
If you wish to send sensitive data to the data controller (for example in a CV) please send it by fax to the following number: + (39) 0789 52974 with a specific declaration that you consent to the processing of sensitive data it contains. If this declaration is not received the message will be destroyed. Subject to the above, in relation to CVs containing sensitive data, CVs – if they only contain ordinary data – can be sent via this link.
The processing operations related to the services on this website are only carried out by data-processing personnel. The personal data supplied voluntarily by users sending requests for information will be processed solely for the purposes of providing the service requested and will only be disclosed to a third party if necessary, after the data subject has been informed. Users are free to provide their personal data in the request forms on the website, either to request the sending of information material or other communications or to accept the services delivered by the website. Failure to provide this data may result in the request being impossible to fulfil.

This privacy policy only relates to processing of data collected as specified above. It does not relate to processing operations carried out by other websites who may be partners of Air Italy services, which can be accessed by users via the following link website (such as wokita), or when accessing or being redirected to social network pages ( Facebook, Twitter, instagram, google+ and youtube). The data controllers of those websites are required to provide independent data protection information.

There is an automated “live help” system, for which the data controller is Sostanza S.r.l. For more information about the processing of data, please view the privacy policy at

Therefore, the processing of data provided by accessing third-party sites that can be reached via links on this site, in specific areas (insurance companies, tour operators and banks) is carried out by parties other than Air Italy S.p.A. .

Cookie policy of website Air

We inform you that we use cookies on with the purpose to facilitate the use and browsing of the website and improve the quality of the same.

What are the cookies?

Cookies are small data files that are set on the user’s computer, smartphone, tablet when accessing a website, and allow the owner of such website to store or recover specific information on the relative browsing experience. Therefore, cookies are used to facilitate website consultation, improve the browsing experience, perform IT authentications, transmit advertising messages, acquire static information concerning users’ navigation, monitor sessions and store specific information concerning users that access the server, etc.

Which are the cookies used and how do they work?

Information on different types of cookies and relative uses:

1. Cookies and management

Own (first party) cookies: they are cookies that belong to the website that created them and they are set on the user’s terminal by website

(Third party) cookies: they are set on the user’s terminal by Air Italy partners that process data obtained through the cookies. The application, block and uninstallation of the cookies comply with the conditions and specific procedures of the single partner.

Only Air Italy, in quality of Data Controller, can access first party cookies installed by its website Third party cookies installed through Air Italy website can be accessed only by third parties, which cover the role of independent data controllers (in this case, Air Italy is simply a technical intermediary between the user and third parties).

2. Cookies and duration

Session cookies: they are used to collect and store data while the user accesses a web page. These cookies are stored in the user’s terminal until the end of the browsing session.

Persistent cookies: with this type of cookies, data remains stored in the terminal and can be accessed and processed for a period defined by the cookie manager, that could range from a few minutes to various years.

3. Cookies and function

Technical cookies: they allow the user to browse the website or another platform and to use different options or services found in it, such as for example, check the traffic and data communication, identify the session, access sections with limited access, use safety features during browsing. They are session and persistent cookies. This type of cookies include “browsing or session cookies” and “performance cookies” that guarantee regular browsing and exploitation of the website, and improved experience of the service offered (allowing for example to purchase a flight or provide authentication details to log in reserved areas), “functionality cookies” that allow the user to browse according to a series of selected criteria (e.g. remember specific operations performed by the user such as language, currency, selected flights for purchase, etc.) and Air Italy website to work properly; these cookies are also able to recognise the Country from which the user is connecting.

Statistic cookies (or “cookie analytics”): They allow collecting information on how the user browses the website, for example, which are the most frequently visited pages, and they monitor the operation of the same website (in particular, they are only used by Air Italy to analyse website browsing activities). They belong to the category of technical cookies when used directly by the website manager to collect information in aggregated form, and they are third party cookies since the web analytics service is supplied by Google ( Google Privacy - Google- types of cookies used ).

Advertising cookies: they allow creating profiles concerning the user in order to transmit commercial messages according to the preferences shown when visiting the website or improve the browsing experience. These are third party commercial cookies, also used to show Air Italy advertisements on other websites. This activity is called “retargeting” and varies according to the user’s actions on Air Italy website, like the products he/she searched for and/or displayed and prices shown. In order to use these types of cookies, it is necessary to previously acquire the user’s consent; therefore, if the parameters are not modified when browsing, it is assumed that the user grants his/her consent to receive these cookies from Air Italy website.

  • Criteo (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Criteo
  • Awin (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Awin
  • Bing/Yahoo (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Bing/Yahoo
  • Kayak (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Kayak
  • Yandex (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Yandex
  • Google Flights (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Google Flights
  • Skyscanner (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy Skyscanner
  • 4w MarketPlace (Third party profiling cookies), in respect to which we invite you to consult the relative privacy policy at Privacy policy 4w MarketPlace

The user can select his/her preferences with regards to the installation of third party profiling cookies at the aforementioned links or through control panel “Manage cookies”. As specified in the banner containing the brief informative policy, the user can grant his/her consent in simplified form through “scroll”, through the accept button or X or by clicking one of the internal links found on the pages of Air Italy website (by continuing browsing and thus accessing the contents of Air Italy website from the home page or any other landing page). Air Italy does not boast any control or access to third party cookies or information contained in them. Third parties manage all the information collected through the cookies installed by them, in compliance with their specific privacy policies. The user can disable third party cookies also by following the procedures indicated in paragraph How to block cookies.

Use of third party cookies

Third party cookies – among which the aforementioned advertising cookies – are set by different companies other than the one that owns the visited website. This occurs because features may be present on every website (images, specific scripts, links to web pages of other domains, etc.) that reside on servers other than the visited one. Therefore, if a user visits a website and a different company sends information exploiting that website, he/she will experience third party cookies. For example, the website also avails itself of the following third party services:
- Google Analytics:
it is a Google analysis tool that collects anonymous browsing data through the use of cookies (performance cookies) with the purpose to analyse the use of the website by users, compile reports on website activities and provide other information, including the number of visitors and visited pages. Google Analytics uses the necessary cookies for its operation (of “_ga”, “_gat” or “_utma”, “_utmb”, “_utmc” type and similar), in respect to which we invite you to visit address Google Analytics – use of cookies to obtain further information about the scopes of use, operational modes and procedures to refuse installation. Through Google Analytics cookies (and specifically, Universal Analytics), the following data can be processed in anonymous form, without direct acquisition by the Data Controller of the user’s personal data: IP address (that also allows geo-localization), browsing time and origin, any previous visits by the same user and other parameters concerning the operational system, IT environment and devices implemented by users. As specified in the policy of the service offered by Google, the data is processed in anonymous form, since it cannot be linked to any specific information that relates to the user (Google Analytics does not store any personal information about your website users).
Using the Google Analytics service, you can set the retention period of data before it is automatically deleted by Analytics servers by selecting "user data retention", exactly:
• 14 months
• 26 months
• 38 months
• 50 months
• Do not expire automatically
When data reaches the end of the retention period, they are automatically deleted each month.
Every time the retention period changes, Analytics waits 24 hours before implementing the change. During this period, you can cancel the change and the data will not be changed.
It should be noted that, while for the aggregate data conservation can be considered indefinitely, this does not apply to the associated data for which it is considered appropriate to indicate a specific retention period. However, it is possible to reset the retention period of the user identifier to each new event of that user by selecting the "reset in case of new activity" option. In this way, the expiration date will be set to the current time plus the retention period.

- Google (Youtube cookie):
YouTube is a platform owned by Google to share videos, that uses cookies to collect information concerning users and browsing devices. For additional information, consult the informative policy on the use of data and relative processing by Google.
Social network cookies (Social plug-in):
The website uses social networks plug-in and buttons to allow social network users to share links with social networks or favourite contents with their “friends” (and propose other related functions such as publishing comments) or log in through the selected social network. These plug-in do not set a cookie, but if this is already present on the user’s computer, they are able to read and use it according to the setting. The collection and use of information by third parties are regulated by the relative informative policies to which reference is made. Moreover, it is reminded that by clicking on these links, these websites could input cookies when connecting to their services. Social cookies are not necessary for browsing and, as set forth by the Italian Data Protection Authority, if these belong to profiling cookies, the user’s consent must be granted to install said cookies on his/her device. However, in the specific case, these are simple links to third party websites that do not install profiling cookies. In particular, Air Italy website uses Facebook, Twitter, Google +, Instagram and YouTube plug-in. For additional information on social cookies, it is possible to consult the relative privacy policies concerning the sites to which they belong, such as: Facebook, Google+, Twitter, Instagram, YouTube.
Registration and authentication:
Through registering or authentication to Air Italy services, the user gives his/her consent to the application to identify him/her and grant access to specific services. Pursuant to the information provided below, registration and authentication services could be provided with the aid of third parties. If this takes place, this application can access certain data stored by the third party service used for registering or identification.

4.How to block cookies

Most browsers are configured to access, control or perhaps disable cookies trough settings. However, we remind you that disabling browsing or functional cookies may compromise the optimal operation of the website and/or limit the service that we offer. The user can therefore accept, block or eliminate cookies set in his/her terminal, configuring the options of his/her internet browser or modify his/her preference from the “Manage cookies” function. In case cookies cannot be installed in the browser, it may not be possible to access certain services and the user’s experience on the website may be less satisfactory. All the information you need to configure or disable cookies for each browser is found at the following links:

We inform you that continuing browsing this website and/or exiting this cookie policy without making a selection (if requested), will be deemed as granting your generalized consent for the installation of all cookies used by this website.

For additional information on cookies and to manage your preferences, please also visit To disable analytical cookies and prevent Google Analytics to collect data concerning your browsing activity, download the additional browser component to disable Google Analytics.

To receive assistance or explanations on how to grant your consent/ selective refusal or how to delete cookies from your browser, the user can contact the Legal & Compliance Manager of Air Italy S.p.A., Management Centre Costa Smeralda Airport, 07026 Olbia, Italy, Tel. (+ 39) 0789 52600 – Fax (+39) 0789 52910, email; you can exercise your rights pursuant to ex art.15-22 of Legislative Decree (UE) 679/2016 at the same address or transmit claims /notifications concerning cookie operation.

Update: May 2018

General carriage conditions

To read or download AIR ITALY GENERAL CARRIAGE CONDITIONS, click here.


PDF format (187Kb)
Required software: Adobe Acrobat Reader (~ 36 mb), free download from Adobe site

CUSTOMER SERVICE PLAN (only for flights from/to United States)

Customer Service Plan


LENGTHY TARMAC DELAY PLAN (only for flights from/to United States)

Air Italy Lengthy Tarmac Delay Plan

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