Faq iconFREQUENTLY ASKED QUESTIONS
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How can I book and purchase a flight?
Tickets can be purchased via airitaly.com and App. Payment methods accepted on our site are credit card (classic / prepaid / rechargeable / flash / virtual), bank transfer, Bancoposta, Masterpass, Paypal and Postemobile. It is also possible purchase contacting Call Center, by travel agencies or airport ticket offices.

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What data do I need to make a booking?
You'll need full card number, expiration date, security code (CVV which corresponds to the last digits on the back of the credit card), Card holder. Payment can be made with a credit card addressed to a different person than the passenger.

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What is the Secure Code?
MasterCard® SecureCode™ is a new service which MC in cooperation with your bank is offering , it provides an extra protection whilst buying on line. There is no need to get a new MC or Maestro. You choose your own personal MCSC and it will never be given to any commercial activity. A private code means more protection against any type of unauthorized use of your credit or debit card when purchasing on line. Everytime you pay on linewith yuo mastercard or maestro a window appears from your bank asking you to insertr your personal secure code just like when you go to an ATM position. In a few seconds yuor bank will confirm your identity and you can complete your purchase. www.mastercardsecurecode.com

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What is Verified by visa?
VERIFIED BY VISA is a new service which permits you to pay on line in total security. With a simple procedure VERIFIED BY VISA verifies your identity whilst paying on line with the selected shops. Its convenient and works on your Visa card and is not used for any other purpose. VERIFIED BY VISA is easy to use, register your Visa just once and insert your secret password, then when you pay online with the selected websites a window will say VERIFIED BY VISA. Simply insert your password and click SUBMIT. Your identity is verified and your payment is secure. For more details call your bank that issued your Visa card and have it activated.

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What is OTP?
O one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates the user for a single transaction or session.

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What can I do if I realize I made a mistake on my booking?
If the booking is incorrect, you can ask for a total refund within 24 hours of purchase or change it if the same fare is available by contacting our call center at +39 0789 52682 (open daily 24h), +1 718 751 4499 from USA (open from mpnday to friday from 09.00 am to 6.00 pm local time), +33 186260657 from France, +49 5218988052 from Germany, +44 2038681778 from Uk and +34 911238053 from Spain. It is also available, every day from 7.30 to 23.00.

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I have to change my booking, what I have to do?
Online ticket can be change with or without penalty, depending by the fare rule. Change can be manage by tab "Your flights" on airitaly.com clicking by Change and Refund.

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How can I get ticket refund?
Refund depend by the type of fare purchased. The repayment can be made via: - Online by "Your flights" on airitaly.com clicking by Change and Refund. - Call Center, by contacting the dedicated number + 39 0789 52609 (option 3) or via e-mail at refunds@airitaly.com.

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It's possible select seat onboard?
Online seat selection is available only on Air Italy flights (no code share or flights operated by others carrier). You can select your seat at any time.

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How much does seat selection cost?
The amount depends by class and fare. For more details check the chart.

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There are restriction for seat assignment?
Seats at Emergency Exits must be occupied by able-bodied adults, older than 14 years. Adults accompanied by children under 12 years or a service animal, passengers using a portable POC-Passenger Oxygen Concentrator, passengers with reduced physical, visual or auditing capabilities, persons over 2 metres tall or overweight and pregnant women are not permitted to occupy an Emergency Exit row.

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It's possible get a refund?
Advance Seat Selection fees are non-refundable except in situations where the chosen seat is not available or for safety reasons the Purser must re-seat you.

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How long time before I have to been in airport for do check-in?
In order to avoid any delays due to congestion during check-in operations and security controls, Air Italy invite their customers to take note of check-in schedules for our flights, in particular for intercontinental flights it is important to arrive at least two hours before the departure time.
Check-in will not be allowed beyond the following time limits. Click here.

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Does Air Italy offer web check-in?
Yes is possibile check-in your flight by web or mobile site and App and issue your digital boarding card.
Book: Choose your preferred seat in few step between "Economy Standard" or fly comfortable in "Economy Comfort" available until the day of departure. It also available random seat assignement from 7 days to 28 hours before departure.
Change: If you want to change your seat, fill the fields and carry on with the new choose.
Download your boarding card from 7 days before departure.

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There are restriction for web/mobile chek-in?
Service is not available for for passengers who travel with infant (0-13 months) and for all passengers who needs special assistance, who travel with pets (in cabin or in hold), with sport or special equipment or for unaccompanied minors.

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What is the number to contact the Call Center from abroad?
Open every day H24 with service in Italian, English and French, worldwide number is +39 0789 52682.
Open daily H24 from UK: +44 2038681778, from USA: +1 (866) 387-6359. Within Italy: 892 928 – Premium number, fees apply.

Is it possible for a child to travel alone as an unaccompanied minor?
Air Italy accept unaccompanied minors from 5 to 13 years of age on board all their direct flights operated by Air Italy.

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How long time before I have to book unaccompanied minor service??
The transportation of unaccompanied minors will only be possible on direct flights with no stopovers: for instance, is possible on Milan-Olbia but not on Olbia-Milan-Naples. Moreover, children aged 2 years and upwards have the same baggage allowance as adults. We suggest to book the service as soon as possible because is subject to availability.

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How can i book the service?
For information and reservations, contact the Call Center at assistenzespeciali@airitaly.com or calling to the dedicated number +39 0789 52609, option 1.The service cannot be booked on our website and App.

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How much does the service cost?
The cost of the service (ticket office fees excluded) for each unaccompanied minor is:
- 60 euro for each flight for domestic flights,
- 75 euro for each flight for international flights,
- 125 euro for each flight for intercontinental flights.


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What are the boarding procedures?
We reccomend you to arrive at the check in for safety operations at least 1 hour before flight departure. Minors will be received by the check-in ground staff: they will wait with the ground staff before boarding and will be accompanied on board the aircraft where they will be handed over to the cabin attendant. Important: when making the reservation, the Customer must communicate the name and contact number (possibly a mobile) of the person that will be escorting the minor on departure and the person who will pick them up on arrival after presenting relative ID. The escort on departure will have to stay at the airport until the aircraft takes off, in case of flight cancellation. On arrival, the ground staff will take care of the minor until the arrival of the parents or relatives, it's required to be punctual.


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If I need special assistance what I have to do?
Assistance to disabled, during their time at the airport, is now responsibility of airport operators. This includes any cause of disability, such as learning difficulties, but also the age. Airlines must give informations to airport operator in advance so that they can be offered an adequate service.


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What kind of assistance are available?
When passengers need assistance when boarding, including going up and down the steps and taking their seats inside the aircraft, Air Italy requests passengers to communicate such requirements while booking their flight.
Passengers who are unable to phisically assist in their evacuation from the aircraft must travel with a safety assistant.
The number of unaccompanied visually impaired passengers is limited on each flight in accordance with safety regulations.
Air Italy requests passengers with special needs to inform the airline at the time of booking so that the company may arrange for the necessary assistance. In order to ensure the best possible services when boarding, during the flight and disembarking, passengers with restricted mobility that need special assistance are requested to check-in at least 90 minutes in advance to the normal check-in deadline.
Blind passengers
Unaccompanied blind passengers can be accepted in a limited number on each flight, in accordance with the security standards of the Airline. Requests for this type of assistance should be made during the reservation in order so that the Airline can be able to make all the necessary arrangements.
Service dogs travel free of charge and the request to board such dogs on the plane must be made during the booking phase. Moreover, the dog must be leashed and muzzled. Up to two unaccompanied blind passengers are allowed on board Air Italy flights. There are no limits for the transportation of accompanied blind passengers.
On our flights to the United Kingdom a service dog for blind passengers will be subject to the Pet Passport Scheme of the United Kingdom. It is the passenger's responsibility to ensure that the animal meets fully requirements of the Pet Passport Scheme.
The company does not assume any responsibility for animals that don't have the correct documentation and recommends that you contact the airport authority in the United Kingdom before traveling to confirm the details of the Pet Passport. You can get advice from the UK Guide Dogs for the Blind Association or the Defra helpline Pet Travel Scheme.


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How can I request special assistance?
Passengers with reduced mobility can make a booking, or add a request for special assistance to their booking, by sending an e-mail to assistenzespeciali@airitaly.com or contacting the Call Centre to the dedicated number +39 0789 52609, option 1. The request must include the full names of the passengers, the required flights and flight dates and a telephone number that will be used by our Call Centre to reach the passengers who request this service. For imminent departures, you are kindly asked to contact the dedicated number.


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Can I travel during pregnancy?
A travel waiver medical certificate issued within 7 days before departure flight date is requested for pregnant women - if the due delivery date is expected within 4 weeks following the flight; - if the pregnancy has had complications; - in case of a twin birth. It is not recommended to fly 7 days before or 7 days after the birth or if there is a risk of an early birth or other complications.


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How do I buy an air pass?
To buy a air pass all you need is to connect to the airitaly.com site, access the section “air pass purchase,” choose the type of air pass best suited to your needs and proceed to purchase.

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Can I buy and manage more than one air pass at a time?
Yes, you can buy several air pass and manage them according to your needs.

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How many flights make up a air pass?
All air pass types have 10 one way prepaid tickets.

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If I buy the air pass online, what documents will I receive?
At the end of the online air pass purchasing and during completion, an e-mail will be issued and sent to the air pass owner receipt of the payment itself, a descriptive sheet of the product bought and the air pass code with which to access the area reserved for air pass management and ticket issuing.
All documentation, including online, will be printable.

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How do I manage my air pass?
The air pass can be managed online: just connect to the airitaly.com site, access the section, “My air pass,” insert the requested data and proceed to login. In the reserved area, you can issue tickets and verify flights already used and those remaining.

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What information is necessary to access the area reserved for managing the air pass?
The required informations are:
- air pass code + owner’s e-mail
Or
- air pass code + beneficiary’s e-mail.

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What is the difference between the air pass owner and the beneficiary/ies?
The owner is the one who bought the air pass, selected and inserted the beneficiary/ies, manages the personal information and can issue tickets for the beneficiaries.
The beneficiary/ies is the person who can use the flights and issued tickets.
The air pass owner can also be the beneficiary.

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What functions are available in the air pass area?
In the air pass management area, the following functions are available:
- air pass purchase: to buy more air passes (function usable by both owner and beneficiary/ies)
- Ticket issue: to issue tickets (function usable by both owner and beneficiary/ies)
- air pass management:
to manage beneficiary data (function usable only by the owner)
to view remaining flights and bookings (function usable by both owner and beneficiary/ies)
- Faq: support section (function usable by both owner and beneficiary/ies)
- Home: homepage area air pass management (function usable by both owner and beneficiary/ies)
- Esc: logout from air pass management area (function usable by both owner and beneficiary/ies).

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After buying an air pass, can I change the personal information of the beneficiaries already inserted?
By accessing the area reserved as an owner, you can change the personal information of the beneficiaries as long as no ticket has been issued.

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How do I issue a ticket?
Ticket issue requires the following steps:
- access the air pass management area
- select the ticket issue area
- select the air pass with which to issue a ticket
- select the departure and arrival dates from those available*.
- select the destination from those available**.
- Search for and choose your flight
- Insert the contact information and conclude the process with the ticket issue.

*for the air pass type with limitations on the days of the week when you can fly, only the days provided by the type purchased can be selected.
**For single line pass, only the routes chosen during carnet purchase will be available.

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Once a ticket is issued, can I make any changes?
It's possible to make the change to a ticket issued, by accessing the dedicated area. For more details click here.

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How long is a air pass valid?
The air pass is valid for 12 months after purchase date. The unused ticket values during the year cannot be rolled over, and unused tickets cannot be used after expiry.

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Can the air pass be reimbursed?
Total or partial reimbursement can be done only in cases owing to the Company or for serious reasons documented by the owner.

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What’s a Promocode?
The Promocode is an alphanumeric code that allows you to get a further price reduction in flights fares, registered baggage in hold, baggage exceeding the allowed exemption or sport equipments.
Furthermore the Promocode can be used as form of refund, free gifts and barter agreements.

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What kind of Promocode can I use?
There are two different Promocode types: the Marketing one and the Personal one.

The “marketing” codes can be used by several customers and they are not accumulable.
They can used to:
- Purchase a promotional fare with a further discount;
- To get a discount for registered baggage in hold, baggage exceeding the allowed exemption or sport equipments.

The "personal" codes can be disposable or multi-purpose (if specifically indicated) and not cumulative. They are allocated for reimbursements, gifts and barter agreements and they can be used only by the holder.

They can used to:
- Purchase a promotional fare with a further discount;
- To get a discount for registered baggage in hold, baggage exceeding the allowed exemption or sport equipments.

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Where can I use a “Promocode”?
The Promocodes can be used exclusively on the web-site airitaly.com or app for mobile device iPhone/iPad/Android.

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Which kind of information are requested to take advantage of a Promocode?
No personal information are asked to use a marketing Promocode, but, to use a personal Promocode you have to fill in your name, your surname and your e-mail address. Your personal information have to be the same used during the registering or to contact the Customer Service and the Air Italy Call Center that provided the Promocode. After the insertion of the information you have to click on the button “calculate” to view the discounted new fare. If the data filled in are wrong, the steps have to be repeated.

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How can I use the Promocode?
During the purchase, inside a dedicated area, you can find a box in which you can fill in your code. Once the code is filled in, the total amount reduced from the Promocode sum is calculated again.

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How can I cancel the operations made using the Promocode?
If you don’t want to use the Promocode filled in, you can cancel the operation by clicking the button “remove” ; then the system will calculate again the amounts and you will be able to fill in the Promocode one more time. The new operation can be made just before making the payment.

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What I have to do if the code is not accepted?
The Promocode can’t be accepted because:

The Promocode is expired:
When the chances of use number has been reached or because Promocodes with a temporal expiration are used

The code was already used:
When you try to use a single use Promocode or a multipurpose code for which the chances of use number has been reached.

The Promocode filled is not valid for the chosen flight-itinerary-classflight:
When the code can’t be used for the chosen flight-itinerary-classflight.

The Promocode is not valid:
When the Promocode is not filled in correctly.

The personal data are not valid:
When name, surname and e-mail address have not been filled in correctly.

Personal Promocode are not valid for bookings with more passengers:
The entered Promocode is used exclusively for personnel a reservation that includes the only holder of the Promocode.

The promo code you entered is valid only for baggage purchase:
When you try to use a Promo Code valid only for baggage purchase.

The promo code you entered is valid only for round trip flights:
When you try to use a Promo Code valid only for round trip flights.

Can refund the value of the Promocode?
The Promocode is not refundable.

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Handbag is allowed?
Dimensions and weight Each passenger is allowed one hand baggage item that should not exceed 55 cm. x 40 cm. x 20 cm. or weight over 8 kg.
Moreover, it is allowed to carry on a personal item ( bag or briefcase, waist-bag and laptop/tablet case) in addition to usual handbag. It must fit under the seat 40 cm. x 30 cm. x 15 cm. The airport staff will apply to the small baggage (personal item) a special red label to identify it. The baggage who do not make or fail the security check could not be accepted on board; in the case of fully booked flights may be necessary to carry in the hold some hand baggage.

Checked bag is included?
It's depend by the purchase fare.Check out details:
ECONOMY
- "LIGHT" Baggage not included.
- "CLASSIC" One baggage of 23kgs is included.
- "PREMIUM" Two baggages of 23kgs each are included.
- "CT FLEX" One baggage of 23kgs is included.
- "ALL FLEX" One baggage of 23kgs is included.
- PROMO/SUPER PROMO/FLEX (From/to United States): One baggage of 23kgs is included.
- "ETHNIC": Two baggages of 23kgs each are included for adult, one baggages of 10 kg for infant on flight to/from Cairo, Senegal, Ghana and, Nigeria
BUSINESS:
- BUSINESS FLEX/PROMO: Two baggages of 23kgs each are included for adult.

What sport equipment are allowed onboard?
Bike - Boogie Board - Golf, Fencing,Sub & Ski Equipment - Snowboard, Fishing Rods with reels and Surf Board & Kite Surf.

How much does sport equipment cost?
Depending by route and by the purchase channel, here details.

Firearms and ammunitions are allowed?
Weapons and ammunition (only if ammunition for hunting weapons, for the purposes of defence or sport) may only be carried in the hold as checked baggage; the passenger must communicate possession of such arms and ammunition prior to the operations of acceptance.

What animals are allowed onboard?
Through the service " Re-print your travel documents " it is possible to re-print the travel documents relating to the flight and possible luggage, previously booked.

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What are animals transportation rules?
Transportation in the cabin is subject to specific conditions:
- the animal must be cared for at all times by the passenger and should be kept in an appropriate container.The container taken on board must not exceed the following size: 48x33x29 cm.
- the weight of the container, pet and food included, should not exceed a total of 10 Kg.
- the container must be sturdy, secure, rigid or bag with a leak proof bottom and openings for adequate ventilation
- the carrier must allow the animal to be in comfortable position of being able to turn and crouch, if the pet disturbs the passengers, the Captain has the authority to transfer it to the hold.
Transportation in the hold is subject to specific conditions:
- the animal must travel in a rigid container
- the shell of the carrier must consist only of fibers of glass or rigid plastic- If the carrier is equipped with wheels, they must be removed by the passenger, if they are retractable, you must lock them with adhesive tap.
Suggestions:
- it is important to accustom the animal to the container
- feed it up to 4 hours before departure and make sure it has enough food for the journey
- consult your veterinarian to decide whether or not it is necessary to administer any tranquilizers.

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how much it costs the transport of animals on board?
Here you can find all the price.

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How can I be the first to come aboard?
For a comfortable travel with First on Board Service you can be sure to be amongst the first to board and secure the space for your hand baggage. The service is included for passengers with Premium and Business fares and for Fly Pass Silver and Gold members. For all the other passengers it can be purchased at the same time of buying the ticket or afterwards in the dedicated section at 8 € for domestic and international flights and 15 € for intercontinental flights.

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Have you got a compassionate travel policy?
Compassionate Flexibility is a policy whereby Air Italy will waive (not apply) fare rules related to Non-Refundable and/or No-Change tickets in the case of Bereavement or Unexpected Medical Situation (as defined below). All potential passengers are recommended to acquire comprehensive Travel Insurance in order to protect themselves from possible financial losses, should they occur. They should not rely solely on the discretion of the Airline. Here more details about the policy.

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What should I do if my checked baggage has been damaged?
If your baggage has been damaged, you must visit the Lost&Found desk at the airport in which the damage was detected, and submit your complaint using the DPR – Damage Property Report.

If you wish to request compensation, complite the claim form on line within 7 days from the date you made your report at the L&F desk, attaching the documentation listed below:

1. Damage descriptions and photographs with details
2. complaint issued by the Lost&Found office at the arrival airport (DPR)
3. original flight ticket
4. original label baggage, receipt of possible extra baggage
5. complete bank coordinates, the name and address of the account owner, the Bank, Branch IBAN code (BIC/SWIFT code for account abroad only).

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What should I do if my checked baggage is delivered late?
If your baggage has been delivered late, you must visit the Lost&Found desk at the airport in which the delay took place, and submit your complaint using the PIR – Property Irregularity Report. If you wish to obtain information on your baggage search status, please contact the Lost & Found office at your arrival airport using the numbers indicated on your copy of the P.I.R., along with the relative Case Number, from day 1 to day 5 from the date the P.I.R. was submitted..

If you wish to request compensation, please complete the claim form on line within 21 days from the date on the P.I.R form, attaching the documentation listed below:

- P.I.R (property irregularity report)
- Copy or original copy of the flight ticket or electronic ticket receipt
- Complete bank coordinates, the name and address of the account owner, the Bank, Branch IBAN code (BIC/SWIFT code for payments abroad only)
- original label baggage, receipt of possible extra baggage
- Original receipts of expenses incurred

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What should I do if my checked baggage has been lost?
If your baggage has been lost, you must visit the Lost&Found desk at the airport in which the delay took place, and submit your complaint using the PIR – Property Irregularity Report. If you wish to obtain information on your baggage search status, please contact the Lost & Found office at your arrival airport using the numbers indicated on your copy of the P.I.R., along with the relative Case Number, from day 1 to day 5 from the date the P.I.R. was submitted.
If you wish to request compensation, please complete the claim form on line within 21 days from the date on the P.I.R form, attaching the documentation listed below:
- P.I.R (property irregularity report)
- Copy or original copy of the flight ticket or electronic ticket receipt
- Complete bank coordinates, the name and address of the account owner, the Bank, Branch IBAN code (BIC/SWIFT code for payments abroad only)
- original label baggage, receipt of possible extra baggage
- Contacts (address, telephone number, email address)
-List of baggage contents. (We remind you that articles of value, lifesaving medicines, important documents, must be packed in checked baggage by hand and personally custodit).

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Who should I contact to find out my baggage?
To check the status of your delayed bag, please click here World Tracer.

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How can I send a complaint/suggestion/appreciation remarks to the Airline?
Passengers who have encountered problems when travelling with the Airline can contact the Customer Care Service:
Reports on operating irregularities
To report any operating adversities (cancellations, delays, overbooking and other inconveniences) please make a written complaint to the Customer Care Services who will examine and report back to you as soon as possible.
Please complete the claim form on line attaching the required documentation.
Suggestions
If you wish to send your own suggestions to help us improve our services, and bring them into your line with your expectations, or if you would like to compliment us for a specific service or the resolving of any adversities, please apply the claim form on line.

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What should I do if I have incurred damage or injuries during my flight?
To report any adversities about damage or injuries during the flight please make a complaint to the Customer Care Services who will examine and report back to you as soon as possible.
Please apply the claim form on line, attaching the required documentation, copy of your ticket and boarding card.

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What rates are currently available on airitaly.com?
ECONOMY
- "LIGHT/CLASSIC" rates are non refundable but can be changed up 4 hrs prior departure by paying a penalty plus fare integration. No baggage included.
- "PREMIUM" rates can be changed without penalty by paying a fare integration, refund prior departure is permitted by paying a penalty. Two baggages of 23kgs each are included.
- "CT FLEX" rates can be changed or refunded at least one hour prior to departure of the purchased flight. One baggage of 23kgs is included.
- "ALL FLEX" rates can be changed or refunded at least one hour prior to departure of the purchased flight. One baggage of 23kgs is included.
- "ETHNIC" can be refunded and modified before departure by paying a penalty and any tariff adjustment.
BUSINESS
- “BUSINESS FLEX” rates can be changed or refunded by paying a penalty.
- “BUSINESS PROMO”rates can be changed or refunded by paying a penalty.

What rates are currently on Territorial Continuity Sardinia?
CTFLEX fare valid and available all the year only for the following categories of passengers:
Residents in Sardinia*
Disabled**
Youngsters between 2 and 21 years old*
Elderly over 70 years old*
University students up to 27 years old ***
Documentation to be submitted at check-in for CTFLEX fares:
* valid identity document confirming actual residence in Sardinia to qualify for the fare
** medical certificate proving disability
***a valid university badge or registration certificate for the current academic year.
Air tickets for passengers meeting the requirements for Territorial Continuity discounted fares cannot be bought in a single web transaction together with tickets for passengers that do not meet these requirements.

what Ethnic rates are currently available?
Ethnic fares are dedicated to passengers (spouse and children) who have nationality in the following countries: Cairo, Senegal, Ghana, Nigeria and Cuba. are allowed two baggage of 23 kg each adult and one baggage of 10 kg for infant.

Who can register with the Meridiana Club program?
Meridiana Club is open to anyone over 14 years of age regardless of their country of origin. To To register fill in the relevant on-line form available on the Air Italy site.

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What will I receive to prove membership of the Meridiana Club?
At the time of registration on-line, you will receive a virtual card and the holder will also be sent via e-mail details of their personal code to access the reserved area. With the third flight taken in the course of the calendar year, the physical Meridiana Club card will be sent directly to your home

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How long does the Meridiana Club status last?
The status of member of the Meridiana Club is indefinite. The accumulation of Avios and the enjoyment of rewards is linked to the reward operation, whose program is valid until 15th May 2019.

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How do I accumulate Avios to enjoy rewards?
Accumulating Avios is easy: simply take flights operated by Air Italy or with our partners British Airways and Iberia. Avios are not accrued with Code Share flights. The percentage of Avios accumulated varies depending on the booking class and the flight distance in miles. The accumulation tables are published in the relevant program section.

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What will I receive to prove membership of the Meridiana Club?
At the time of registration on-line, you will receive a virtual card and the holder will also be sent via e-mail details of their personal code to access the reserved area.

With the third flight taken in the course of the calendar year, the physical Meridiana Club card will be sent directly to your home

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When can I apply for the rewards?
The rewards selected can be requested upon achieving the respective Avios band not beyond the program end date, i.e. 15th May 2019.
Where you do not have the required number of Avios to request, you may access the reward by using the Avios & MONEY option, purchasing directly the difference of the value of the reward via the call centre.
For more information and to learn about the terms of the program, the regulations are available online at airitaly.com in the relevant section

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How can I request the rewards?
By phoning the number +39 0789 52865. Following the request a voucher will be issued indicating the type and code of the reward of your choice and the date of expiry of the same voucher.

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How do I request rewards of airline partners of the Meridiana program?
By contacting the Meridiana Club Call centre on the number +39 0789 52865.

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How can I claim missing Avios points?
The holder will be entitled to the crediting by sending a legible copy of the ticket or of boarding card within 4 months from the flight to which they refer, via mail, at MERIDIANA CLUB CUSTOMER CARE.

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Can I accumulate Avios points with flights used by another passenger?
No, Cardholders can earn Avios points only for flights made by them. Not entitled of AVIOS points to ticket purchased by the Owner but used by others passengers.

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Is possible to have another person to use my AVIOS?
Yes, The card holder or another person specifically indicated can enjoy the rewards.

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Do my Avios expire?
After a thirty-six (36) month period, during which the Member has not collected any Avios by flying with the Airline or with the Program Partners, the Airline will cancel the Avios on the Member’s account. Avios collected before April 15th, 2019 which have not been used by May 15th, 2019 will still be available to the Member for the purpose of participation in other programs with Avios and any Meridiana Club Program extensions, unless otherwise notified. Avios collected before April 15th, 2019 which have not been used by May 15th, 2019 will still be available to the Member for the purpose of participation in other programs with Avios and any Meridiana Club Program extensions, unless otherwise notified.

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Who can I ask for further information on the Meridiana Club program?
You can ask for any information on the program by contacting Meridiana Club Customer Care on the number +39 0789 52776.

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