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Worldwide Call center



Open daily h 24 with service in Italian, English and French. New bookings, change your flight, seat selection, additional baggage, general queries:

Worldwide: +39 0789 52682 open daily h 24

Within Italy: 892 928 - Premium number, fees apply.

From Canada: +1 (800) 746-1888

From USA: +1 (866) 387-6359


Open daily from 07:30 to 23:00 (italian time)

To arrange Special Assistance for Passenger with Reduce Mobility:


Tel: +39 0789 52609 and select option ‘1’
e-Mail: assistenzespeciali@airitaly.com

If you have received notification regarding a change to your flight:

Tel: +39 0789 52609 and select option ‘2’

If your query relates to a Refund:

Tel: +39 0789 52609 and select option ‘3’
e-Mail: refunds@airitaly.com

@MyAirItalyClub members only:

Tel:+39 0789 52776
e-Mail MyAirItalyClub@airitaly.com

@MyAirItalyClub Silver e Gold Cardholders only:

Tel +39 0789 52776
e-Mail MyAirItalyClub@airitaly.com

Carnet/Air Pass Sales & queries:

Tel: +39 0789 52682

If you are a Travel Agent:

Tel. +39 0789 52682

Social Networks


For a real time assistance, every day open 24h it's available our Social Customer Care.

- Facebook

- Twitter

- Whatsapp +39 347 0767469


Info and costs of special rate number

892 Info and costs
892.928 Vat included
Charges to answer €/m
TELECOM 0.31€ 1.02€
TIM 0.16€ 1.58€
VODAFONE 0.12€ 1.83€
WIND 0.15€ 1.9€
H3G 0.18€ 1.83€



Processing personal data

Air Italy S.p.A. reminds you that by contacting the Call Centre, your data will be treated electronically in accordance to the Regulation (EU) 679/2016 purposes relative to the service you requested.

For further information, consult our privacy policy.


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